Privacy Policy

Last updated: 19 August 2026

This policy explains what information Prime Academy collects when you use our website or contact us, why we collect it, and what choices you have. Prime Academy is a language and academic learning centre at 104 Koh Pich Street, Koh Pich, Phnom Penh, Cambodia.

If you have any question about this policy, contact us at [email protected] or on +855 69 292 791.

1. Information we collect

Information you give us

When you complete our consultation or booking form, or contact us by phone, email, Telegram or WeChat, we may collect:

• Your name and the name of the student
• The student's age
• Your telephone number and email address
• The subject and class type you are interested in
• Anything else you choose to tell us in a message

Information collected automatically

When you visit this website, we and our service providers may collect technical information including your IP address, browser type, device type, the pages you view, the time and date of your visit, and the website that referred you.

2. Children's information

We teach children, and our forms ask for a student's age and first name. We only collect this information from a parent or guardian, and we use it solely to place the student in a suitable class and to contact the parent or guardian. We do not knowingly collect information directly from a child, and we do not use children's information for advertising.

3. How we use your information

• To respond to your enquiry and arrange a trial lesson
• To place a student in an appropriate class and prepare materials
• To administer enrolment, scheduling and fees
• To contact you about your child's progress and about our classes
• To improve our website and understand which pages are useful
• To measure and improve our advertising

4. Cookies and similar technologies

This website uses cookies and similar technologies, including device identifiers and pixels. Cookies are small files stored on your device that allow a website or a third party to recognise your browser.

Meta Pixel

We use the Meta Pixel, a tool provided by Meta Platforms (Facebook and Instagram). It tells us how many people visit our website after seeing one of our advertisements, and allows us to show advertisements to people who have visited this site. You can control how Meta uses your information for advertising in your Facebook Ad Preferences.

Google advertising and analytics

We may use Google advertising and measurement products, including Google Ads and Google Analytics. Where we do:

• Third-party vendors, including Google, may show our advertisements on websites across the internet.
• Third-party vendors, including Google, use cookies and device identifiers to serve advertisements based on a person's past visits to this website.
• You can opt out of Google's use of cookies for personalised advertising by visiting Google Ads Settings.
• You can opt out of some third-party vendors' use of cookies for personalised advertising at the Network Advertising Initiative opt-out page or at aboutads.info.

Managing cookies in your browser

Most browsers let you refuse or delete cookies through their settings. Blocking cookies will not stop you using this website, though some features may work less well.

5. Sharing your information

We do not sell your personal information. We share it only:

• With the teachers and staff who need it to deliver your classes
• With service providers who operate our website, hosting, messaging and advertising tools, including Meta and Google, acting on our instructions
• Where we are required to do so by law

6. How long we keep it

We keep enquiry information for up to two years from your last contact with us. We keep student and payment records for as long as a student is enrolled and for a reasonable period afterwards to meet accounting and legal obligations. Advertising and analytics data is retained by Meta and Google according to their own policies.

7. Your choices and rights

You may ask us to:

• Tell you what information we hold about you or your child
• Correct information that is wrong or out of date
• Delete information we no longer need to keep
• Stop sending you messages about our classes

Write to [email protected] and we will respond within 30 days. Depending on where you live, you may have additional rights under local data protection law, including under the EU and UK General Data Protection Regulation.

8. Security

We take reasonable steps to protect the information we hold, including limiting access to staff who need it. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Links to other websites

This website links to other sites, including Telegram, Facebook and Google Maps. We are not responsible for their privacy practices, and we encourage you to read their policies.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

11. Contact us